Terms of Service

SECTION 1: PLATFORM TERMS

1. DEFINITIONS AND INTERPRETATION

• "Platform" means BuzzMatch mobile application and website
• "Services" means influencer marketing facilitation services
• "User" means registered brands and content creators
• "Content" means all user-generated materials
• "Campaign" means advertising collaboration agreements

2. ACCEPTANCE AND MODIFICATIONS

• By using BuzzMatch, users accept these terms in full
• Terms governed by Saudi Arabian law and Riyadh courts
• Platform reserves right to modify terms with 30 days notice
• Continued use constitutes acceptance of modifications

3. USER REGISTRATION AND VERIFICATION

• Users must be 18+ years old or legal entities
• Accurate information required for account creation
• Identity verification may be required per KYC requirements
• Business license verification for commercial accounts
• Platform may suspend accounts for incomplete verification

4. PLATFORM SERVICES AND LIMITATIONS

• BuzzMatch facilitates connections between brands and creators
• Platform does not guarantee campaign success or performance
• Users responsible for their own business decisions
• Platform liability limited to service fees paid in 12 months
• Force majeure events excuse performance delays

SECTION 2: DATA PROTECTION (PDPL Compliance)

5. PERSONAL DATA COLLECTION AND PROCESSING

• Data collected: contact info, payment details, usage analytics
• Processing purposes: service provision, payment, communication
• Legal basis: contract performance and legitimate interests
• Data retention: 7 years for financial records, 3 years for communications
• User rights: access, correction, deletion, portability, objection

6. DATA SHARING AND TRANSFERS

• Data shared with payment processors and cloud services
• International transfers only to adequate protection countries
• No sale of personal data to third parties
• Users notified of data breaches within 72 hours

SECTION 3: CAMPAIGN AND COMMERCIAL TERMS

7. CAMPAIGN CREATION AND MANAGEMENT

• Brands responsible for campaign legality and compliance
• All campaigns subject to platform content policies
• Prohibited: illegal products, misleading claims, harmful content
• Platform reserves right to reject or remove campaigns
• Campaign modifications require mutual creator consent

8. CONTENT CREATION AND DELIVERY

• Creators must disclose sponsored content per Saudi advertising law
• Required disclosure: "إعلان مدفوع" or "Paid Advertisement"
• Original content creation unless otherwise specified
• Creators grant usage rights as specified in campaign terms
• Platform has right to use content for promotional purposes

9. PAYMENT AND ESCROW SERVICES

• Platform operates semi-escrow payment system
• Payments held until deliverable approval or dispute resolution
• Platform fee: 7.5% of campaign value plus processing fees
• Refunds processed within 14 business days
• Currency: Saudi Riyal (SAR) unless otherwise specified

10. INTELLECTUAL PROPERTY RIGHTS

• Users retain ownership of their pre-existing IP
• Campaign content ownership specified in individual agreements
• Platform owns BuzzMatch trademarks and software
• Users grant platform license to display their content
• DMCA-compliant takedown procedures available

SECTION 4: DISPUTE RESOLUTION

11. DISPUTE RESOLUTION PROCESS

Users must first attempt direct communication through platform messaging. Good faith negotiation period of 48 hours required before formal dispute. Either party may raise formal dispute through platform interface. Automatic escalation after 48 hours without resolution. BuzzMatch may impose binding resolutions for disputes under SAR 10,000. Unresolved disputes escalated to Saudi Center for Commercial Arbitration.

12. PLATFORM RESPONSIBILITIES AND LIMITATIONS

• Platform facilitates transactions but is not party to campaigns
• No liability for user-generated content or campaign outcomes
• Maximum liability limited to fees paid in preceding 12 months
• No consequential, indirect, or punitive damages
• Users indemnify platform for their content and actions

SECTION 5: COMPLIANCE AND ENFORCEMENT

13. PROHIBITED ACTIVITIES

• False or misleading advertising
• Circumventing platform payment systems
• Multiple accounts or identity misrepresentation
• Automated access or data scraping
• Violation of Saudi cultural and religious values

14. ACCOUNT TERMINATION

• Either party may terminate with 30 days notice
• Immediate termination for material breach
• Data deletion within 90 days of termination
• Outstanding payments settled before account closure

15. GOVERNING LAW AND JURISDICTION

• These terms governed by Saudi Arabian law
• Disputes subject to Riyadh courts jurisdiction
• English translation provided for convenience only
• Arabic version controls in case of conflicts
• Islamic Sharia principles apply where applicable

SECTION 6: SAUDI-SPECIFIC COMPLIANCE

16. ADVERTISING LAW COMPLIANCE

• All content must comply with Saudi advertising standards
• Prohibited: alcohol, gambling, inappropriate imagery
• Health/medical claims require proper authorization
• Financial services content requires SAMA compliance
• Influencers must disclose material connections to brands

17. E-COMMERCE LAW COMPLIANCE

18. CONSUMER PROTECTION

• 14-day cooling off period for consumers
• Right to cancel before campaign commencement
• Clear pricing and fee disclosure
• Accessible complaint procedures
• Regular platform audits and compliance reporting